Contact Us

For questions about our educational tools, billing, refunds, or other inquiries, please contact us via email.

Send us an email

Click the button below to open your email client and contact us directly.

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Or email us directly at: support@thepayoutstrategy.com

Important Information

Refund Requests

For refund requests, please include:

Your Paddle receipt or order ID
Purchase email address
Reason for refund request
Date of purchase

We aim to respond to refund requests within 3 business days.

Technical Support

For technical issues, please provide:

Browser and operating system
Specific error messages (if any)
Steps to reproduce the issue
Screenshots if applicable

Trading Rule Questions

Important: We cannot provide specific advice about prop firm rules. For rule-specific questions, please contact your prop firm's official support team directly.

Our tools are educational only and not verified by any prop firm.

Response Times

General Inquiries: 2-3 business days
Refund Requests: 3 business days
Technical Issues: 1-2 business days
Billing Questions: 2 business days